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TERMS AND CONDITIONS

Scope of Our Service

Our system displays all information related to the services offered; however, it does not show real-time availability. Once a reservation is generated, you will immediately receive an automatic notification containing a copy of the registered details. Within a period not exceeding 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, subject to the availability of the requested service. Passengers are responsible for providing a valid email address and contact phone numbers. If passengers do not receive the confirmation email within the established time frame, they must contact TRAVEL FREE CUSCO directly. TRAVEL FREE CUSCO acts as an intermediary between tourism service operators and passengers. To facilitate the reservation process of tourist services, we maintain commercial agreements with various tour operators, who are responsible for providing the services reserved by the client through Casa Real del Sol Travel.

Program and Service Prices

  • All rates are expressed in U.S. dollars and Peruvian soles. The 18% VAT (IGV) is not included and applies to Peruvian citizens and foreign residents in Peru (exempt for non-resident foreigners). The published rates are not valid during holidays, public holidays, or long weekends unless explicitly stated otherwise. Rates for groups of more than 10 passengers are subject to discounts. We recommend contacting our reservations department for further information. All transportation rates are subject to change and space availability, which will be confirmed on the day the reservation is made. The applicable rate will be sent via email by one of our advisors.

Reservations, Payments, and Deposits

    • To confirm the reservation, we must have received full payment for the contracted services or the required security deposit. The reservation will be considered confirmed once one of our advisors notifies you via email of the confirmed status and provides the corresponding confirmation code.
    • Payments or security deposits must be made through our online system or, alternatively, to the company’s bank accounts

Tour Package Reservations

  • Confirmation of the requested reservation will be communicated via email, indicating the reservation code for each contracted tourist service.
  • Service confirmation will proceed once we have received your online reservation request and the corresponding security deposit or full payment within the established timeframes.
  • The passenger will be contacted by the Tour Operator at the destination. The passenger must identify themselves with their passport or identity document and pay any outstanding balance in cash (if applicable) in order to begin the provision of the турист services. TRAVEL FREE CUSCO will provide the client with the details of the assigned operator and tour guide prior to the start of any contracted tourist activity.
  • It is the passenger’s responsibility to provide their arrival and departure details with sufficient advance notice.
  • If the passenger requires pick-up from a specific location different from the one indicated in the published itinerary, this must be coordinated in advance with TRAVEL FREE CUSCO in order to verify the existence of additional charges.
  • f a tour package including transportation is purchased, the passenger must arrive with the required advance time at the indicated check-in time at the bus company’s boarding station or at the airport to obtain their boarding pass or ticket and complete the check-in process. The company assumes no responsibility if the passenger misses their ticket due to reasons beyond the company’s control, such as delays, long queues, failure to check in, or similar circumstances.
  • All ticket reservations are personal, non-transferable, non-endorsable, and non-refundable. They are also subject to the cancellation policies of the transportation company.
  • All tours are subject to weather conditions. In the event that weather conditions interfere with the operation of the contracted tourist service, the conditions applicable to each service will apply (under no circumstances will refunds be issued).
  • After the client has received confirmation via email or any other means of communication, they have a period of no more than 48 hours to submit any observations. If no observations are made within this period or if the client has already begun to enjoy the contracted services, the company will assume the client’s acceptance and conformity.
  • It is the client’s responsibility to pay the advance payment or any outstanding balance for the contracted service within the deadlines established by TRAVEL FREE CUSCO. Failure to do so will entitle the company to cancel the reservation without any refund.

“Cancellation, Rescheduling, and Refund Policy”

    • Cancellation 45 days or less: For any cancellation by the client 45 days or less before the start date of the contracted service, a 100% penalty will apply.
    • No-show: Failure to appear on the scheduled date and time for the contracted service will incur a 100% penalty.
    • Cancellation 70–45 days: For any cancellation by the client between 70 and 45 days before the start date of the contracted service, a penalty of 50% of the program fee plus US $25 administrative fees per passenger will apply.
    • Cancellation 90–70 days: For any cancellation by the client between 90 and 70 days before the start date of the contracted service, a penalty of US $25 administrative fees per passenger will apply.
    • Rescheduling 45 days or less: For any rescheduling by the client 45 days or less before the start date of the contracted service, the request will be accepted provided that:
    • The client has no outstanding payments,
    • The third-party provider allows it, and
    • There is no fare difference for the new rescheduled date.
    • Refunds: Refunds will only be issued if:
    • The client requests them more than 90 days before the start date of the contracted service, or
    • The company is unable to provide the contracted service.
    • In the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be processed within 30 to 120 business days, deducting any applicable transaction costs.
    • Third-party services: In any case (cancellation, rescheduling, or refunds), if a contracted service is operated by a third-party provider and their penalties are higher than those stated here, the third-party provider’s penalties will apply.
    • Partial service usage: If the passenger decides not to use or complete any contracted service, the difference will not be refundable.

Documentation

    • Passengers must carry a valid passport or travel document according to their nationality, in compliance with the legal requirements of Peru.
    • Passengers using our services as foreign non-residents of Peru must provide a copy of the migration stamp showing their entry date into the country. The stay must not exceed the number of days allowed by current regulations for VAT exemption; otherwise, the passenger must pay VAT on the total value of the contracted service.
    • Family groups traveling with children must carry their passport or national ID (DNI). If a child is traveling with only one parent or a legal guardian, a notarized authorization from the parents must be presented. If payment has been made but this documentation is not provided, the service will not be provided and a 100% penalty will apply.

Responsibility and Obligation

    • The liability for services not provided due to the negligence of TRAVEL FREE CUSCO or our staff is limited to the actual cost of the omitted services and excludes any consequential or indirect costs.
    • In such cases, TRAVEL FREE CUSCO will make its best effort to provide alternative arrangements of equal or lesser value, subject to availability.
    • TRAVEL FREE CUSCO acts as an intermediary between tourism service providers and passengers for the reservation process and payment of services. If a service provider ceases operations due to internal labor reasons, force majeure, or other causes, or if the service provider declares financial insolvency in accordance with Peruvian law, refunds for unprovided services will be processed according to the mentioned procedures and within the timelines established by Peruvian authorities for each specific case.
    • Clients acknowledge that TRAVEL FREE CUSCO has no liability for services not provided due to adverse weather conditions or unforeseen natural disasters. Likewise, TRAVEL FREE CUSCO is not responsible for political unrest, accidents, declarations of emergency, border closures, strikes, or any other public events beyond its control that could not have been foreseen. In such cases, the value of the contracted service is non-refundable.
    • Passengers agree that TRAVEL FREE CUSCO acts as an intermediary for tourism service providers and has no obligation or responsibility for loss, damage, or injury related to services and accommodations provided by railways, ground transportation companies, local tour operators, tour companies, shipping companies, airlines, adventure sports providers, hotels, or other lodging establishments. All these services operate under the laws of the country and comply with regulations issued by the relevant authorities.
    • TRAVEL FREE CUSCO will provide the passenger with all e-tickets and/or booking confirmations via the email provided in the reservation form.
    • The services provided through this system are intangible; therefore, if passengers, for any reason, do not use the services at the scheduled date and time, they will be responsible for the full cost of these services.

Payment Methods

  • The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.
  • The company accepts cash deposits into bank accounts in Peru and payments through Western Union or MoneyGram agents abroad.
  • For cash payments from abroad via banks or remittance agents, the client is responsible for any transaction fees.
  • When the client pays with a card in a currency different from the quoted currency, the client is responsible for any exchange rate differences applied by their bank.
  • For cash, bank transfer, and/or deposit payments in a currency different from the quoted currency, the client accepts the exchange rate applied by TRAVEL FREE CUSCO.
  • If the client pays by card, TRAVEL FREE CUSCO reserves the right to request a copy or photo of the card used, showing only the following information: first four digits, last four digits, and cardholder name; as well as the passport or ID of the cardholder to prevent fraudulent transactions. If the cardholder is not part of the travel group, they must send a signed authorization letter by email, indicating that they authorize the charge to their card.